Refund policy

Our 100% Money Back Guarantee lasts 90 days and is only valid if product is purchased directly from Well Loved. If 90 days has been exceeded since your purchase, unfortunately we can’t offer you a refund or exchange.  Our Money Back Guarantee is limited to 1 full refund per household.

To be eligible for a refund, your item must be returned to Well Loved to qualify. 

To complete your return, we require a receipt or purchase verification and will send you a prepaid Return Shipping Label for you to print and attach to the package for return. Once the product has been mailed, please inform us at ea@welllovedpets.com so we can confirm tracking information. Once the return shipment is verified, we will then process your refund or replacement, depending on your situation. 

Please do not send your purchase to our listed address or without a Return Shipping Label. 

There are certain situations where only partial refunds are granted (if applicable).

Any item that is returned more than 90 days after delivery are exempt from being returned.

Refunds (if applicable)

Once your return is shipped (using the provided Return Shipping Label), it is your responsibility to contact us for verification and confirmation.  We will then process the applicable refund amount. 

Once approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, which will appear within 4-7 business days.

 

Sale items (if applicable)

Sale items can only be refunded for the amount paid per the relative sale price. 

 

Exchanges (if applicable)

We only replace items if they are defective, damaged, or you are unsatisfied with the product. If you need to exchange it for another product, send us an email at ea@welllovedpets.com and we will send you a prepaid Return Shipping Label to print and return to our fulfillment center for inspection. Please include your order ID, lot # (located on the bottom of each jar), and photos of any damages (if applicable). 

 

Shipping

To return your product, please contact us at ea@wellovedpets.com and we will send you a prepaid Return Shipping Label to print and attach to the product you are returning. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We will send you a reference number or tracking url and if you are ever in need of your shipping status, please contact us at ea@wellovedpets.com.